AI customer service processes for energy providers

Routing, data-based response suggestions and automated service processes.

%%Automate your service processes to save time and noticeably improve your customer satisfaction.%% AI customer service means: Automated routing, response suggestions based on similar service cases and automatic changes to customer data in your databases.

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Mockup of lytra's user interface showing three examples of AI automated service workflows, designed to streamline customer service processes.
Use Case

Automated routing and summarization of customer records

Your service team receives a request from a customer who wants to adjust their electricity contract. Before concrete steps can be taken, the email must be forwarded to the correct contact person, and relevant customer information must be gathered from various data sources.
A frustrated customer service agent sits at his desk, stressed by manual service processes such as searching for information in a chat conversation, an IT tool and a data storage with a giant magnifying glass.
Status quo
  • Long response times: Manual service processes, such as forwarding emails to the right expert or searching for relevant information across multiple systems, are part of daily operations
  • Inconsistent quality: Without AI customer service, the service quality heavily depends on the experience and expertise of individual employees
  • Unclear data accessibility: Relevant information is spread across various systems and difficult to access
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A satisfied customer service agent stands in front of their desk. To the right, two mockups of lytra's Customer Service Hub: the Agent Copilot and Problem Pooling features.
using lytra
  • Automated Routing: From the very first moment, AI customer service ensures that requests are forwarded directly to the appropriate expert
  • Shorter Response Times: Agent Copilot provides a comprehensive overview of all relevant conversations, information, data, and documents within seconds
  • High Customer Satisfaction: Faster processing significantly reduces waiting times, leading to happier and more satisfied customers
Use Case

Status quo
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using lytra
Use Case

Status quo.
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using lytra

More insights about lytra

Whether it's a sneak peek into our technology, the latest trends, or practical tips to optimize your customer service. We've got it all!

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Trends in Customer Service
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All features of lytra's Customer Service Hub

Everything you'd expect from a customer service software. What sets us apart? We unify fragmented system landscapes into a single, user-friendly tool.

Different communication channels providing information about the same problem.
Problem Pooling
Detect recurring issues and the underlying structural problems.
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A wand besides a workflow junction.
Plug-and-Play Workflows
Automated creation of workflows to map and execute processes for problem resolution or escalation.
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A customer service agent in front of a laptop having an idea.
Agent Copilot
Instant knowledge access, pre-formulated responses, and faster, more consistent replies.
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A file folder from which an idea is extracted.
Contextual Customer History
Context-based summary of relevant customer interactions, service cases, and solutions.
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A wand next to a document being synced.
Automated Wrap-Up
Transcription, summarization, and updating of relevant customer data in the CRM.
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A service technician which is turned into money.
After Sales Assistant
Increase your revenue by offering personalized after sales services to your customers.
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A smart change of sequence of a list .
Smart Ticket Priority
Based on criteria such as customer relevance, problem urgency, sentiment, and customer feelings.
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Live Translation
Bidirectional translation of customer inquiries and customer service responses.
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Time travel to the future of your customer service

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Schedule your non-binding 15 min. call
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Get answers to all your questions
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Learn how lytra improves your customer satisfaction & productivity
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Data protection and IT security are our top priorities

lytra ensures all services are hosted on GDPR-compliant, ISO 27001 certified, high-security servers within the EU. Your data is always encrypted using industry-standard protocols like TLS and never used to train our AI models. Additional security is provided by robust security mechanisms like 2FA and dynamic, context-aware data access policies.
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Full integration of your IT systems

lytra is the first Customer Service Hub that integrates all third-party tools into a single platform. Besides plug-and-play interfaces to different IT tools such as ERP, CRM, collaboration tools or cloud drives, lytra has an API to connect your own databases and IT systems.

Your system is not included? We also develop customized interfaces for your IT systems!
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Conversation gateways
An overview of third party tools serving as conversation gateways, for which lytra has developed a plug-and-play interface.
Information & data sources
An overview of third party tools serving as information and data sources, for which lytra has developed a plug-and-play interface.