THE AI COPILOT FOR ENERGY & UTILITIES

Intelligent responses and automated routing with AI

Reduce the time required to process customer inquiries with the help of AI agents. Automatically assign new service requests to the right employee with AI-powered routing. Minimize service case processing time with AI-generated responses that are better than those written by your service employees.

Explore
Request demo
A service employee is sitting at her desk, displaying two Lytra mockups on her desktop.
up to
26%
productivity increase for your customer service team
Service employees spend 2h/day searching for information in scattered IT systems.
less than
3 sec.
to find all documents, data and information you need
Agent Copilot provides everything you need right where your work.
up to
33%
faster resolution time for your tickets
No more searching for information, no more endlessly switching tabs.
Use Case

Automated Routing of Service Requests to the Right Employee

You have clear responsibilities for which employees handle which topics. Yet, you still need to manually assign new service cases to the right employee. If only your ticketing system knew this logic...
Status quo
Tumbs down icon.
When a new service case arises, it is unclear which employee should be assigned to it.

Manual assignment of service cases

Even though topics are clearly divided among experts, you still have to manually assign service cases to the right employee.

Searching for the right expert

Service cases involving uncommon topics often go through an odyssey across half your company before reaching the right expert.

Logo of lytra.Thumbs up icon.
A new service case is routed to the correct employee by an AI agent.

Automated routing

Workflow Automator automatically assigns new service cases to the right employee based on your rules and past service cases.

Knowing who to ask

Agent Copilot understands your employees' areas of expertise and suggests the right expert.

Use Case

Status quo
Tumbs down icon.
Logo of lytra in white.Thumbs up icon.
Use Case

Status quo
Tumbs down icon.
Logo of lytra.Thumbs up icon.

Automate Your Service Operations. With Intelligent AI Agents and a Hybrid Service Team.

arrow_right
Schedule your non-binding 15 min. call
arrow_right
Get answers to all your questions
arrow_right
Increase first response time, FCR, CSAT, NPS and more
Request demo
A woman holding a shield to protect a server, connected to a cloud.

Data Protection and IT Security

lytra ensures all services are hosted on GDPR-compliant, ISO 27001 certified, high-security servers within the EU. Your data is always encrypted using industry-standard protocols like TLS and never used to train our AI models. Additional security is provided by robust security mechanisms like 2FA and dynamic, context-aware data access policies.
More about IT security
arrow_circle_right

Plug-and-Play & End-to-End

End-to-end integration means: lytra integrates seamlessly into your existing ticketing system. Your service team can continue to work with the tool they are used to, while at the same time benefiting from the features of lytra.

In addition to plug-and-play interfaces to various IT systems such as ERP, CRM, DMS or cloud storage, lytra has its own API. Your system is not included? We also develop customized interfaces for your IT systems!
Request demo
Overview of all third party tools for which lytra has developed a plug-and-play connector.

More Information from the World of Customer Service

Whether it's a sneak peek into our technology, the latest trends or practical tips to optimize the performance of your service team.

A software developer sits at her desk, working.
Tech
A man holds up a huge book.
Guides for Businesses
A man stands next to a chart, on the left.
Trends in Customer Service
Background banner with a radial blue to red color gradient.