The AI ticketing system for energy providers and municipal utilities

Concise service cases and automated service workflows

%%Scale your self-service solutions to save time and improve customer satisfaction,%% and leave manual execution of service processes in the past. Reduce the time needed to prepare complex service cases before troubleshooting to just seconds.

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Mockup of lytra's user interface displaying three examples of automated service workflows, designed to streamline customer service processes.

Automated preparation for troubleshooting

Your service team receives a request from a business customer affected by an energy supply disruption. Before concrete steps can be taken, your service team spends hours gathering information from various systems—network plans, contracts, and maintenance logs. Meanwhile, your customer is left waiting in uncertainty, with their business at a standstill.

A frustrated customer service agent sits at his desk, stressed by searching for information in a chat conversation, an IT tool and a data storage with a giant magnifying glass.
Status quo
  • Long response times: Information has to be manually gathered from different systems
  • Inconsistent quality: Service quality heavily depends on the experience of the staff
  • Unclear data accessibility: Critical information is spread across various systems and difficult to access
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A satisfied customer service agent stands in front of their desk. To the right, two mockups of lytra's Customer Service Hub: the Agent Copilot and Problem Pooling features.
using lytra
  • Efficient preparation: Agent Copilot compiles a complete overview of the service case within seconds
  • Deep insights: Problem pooling identifies recurring issues and uncovers underlying supply disruptions
  • High customer satisfaction: Faster processing significantly reduces wait times and ensures happier customers

Status quo
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using lytra

Status quo.
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using lytra

More insights about lytra

Whether it's a sneak peek into our technology, the latest trends, or practical tips to optimize your customer service. We've got it all!

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Trends in Customer Service
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All features of lytra's Customer Service Hub

Everything you'd expect from a customer service software. What sets us apart? We unify fragmented system landscapes into a single, user-friendly customer service frontend.

Different communication channels providing information about the same problem.
Problem Pooling
Detect recurring issues and the underlying structural problems.
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A wand besides a workflow junction.
Plug-and-Play Workflows
Automated creation of workflows to map and execute processes for problem resolution or escalation.
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A customer service agent in front of a laptop having an idea.
Agent Copilot
Instant knowledge access, pre-formulated responses, and faster, more consistent replies.
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A file folder from which an idea is extracted.
Contextual Customer History
Context-based summary of relevant customer interactions, service cases, and solutions.
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A wand next to a document being synced.
Automated Wrap-Up
Transcription, summarization, and updating of relevant customer data in the CRM.
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A service technician which is turned into money.
After Sales Assistant
Increase your revenue by offering personalized after sales services to your customers.
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A smart change of sequence of a list .
Smart Ticket Priority
Based on criteria such as customer relevance, problem urgency, sentiment, and customer feelings.
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Live Translation
Bidirectional translation of customer inquiries and customer service responses.
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Time travel to the future of your customer service

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Schedule your non-binding 15 min. call
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Get answers to all your questions
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Learn how lytra improves your customer satisfaction & productivity
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Data protection and IT security are our top priorities

lytra ensures all services are hosted on GDPR-compliant, ISO 27001 certified, high-security servers within the EU. Your data is always encrypted using industry-standard protocols like TLS and never used to train our AI models. Additional security is provided by robust security mechanisms like 2FA and dynamic, context-aware data access policies.
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Full integration of your IT systems

lytra is the first Customer Service Hub that integrates all third-party tools into a single platform. Besides plug-and-play interfaces to different IT tools such as ERP, CRM, collaboration tools or cloud drives, lytra has an API to connect your own databases and IT systems.

Your system is not included? We also develop customized interfaces for your IT systems!
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Conversation gateways
An overview of third party tools serving as conversation gateways, for which lytra has developed a plug-and-play interface.
Information & data sources
An overview of third party tools serving as information and data sources, for which lytra has developed a plug-and-play interface.