The AI Copilot for banking and insurance customer service teams

Concise summaries of customer communication and automated service workflows

%%Reduce the time spent on handling customer inquiries and improve your service quality through automated summaries of customer records.%% Say goodbye to manual searches for email conversations, contract details, etc., and enhance customer satisfaction.

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Mockup of the lytra user interface showcasing an automated service workflow and the clearly structured presentation of a service case. A bank employee sits at her desk with a desktop PC, using lytra's Customer Service Hub.

Summary of past customer communication and history

Your customer service agent receives a inquiry from a customer about the repayment options for their loan. Your agents now has to search through multiple systems for contract details, email conversations, etc., to provide a comprehensive and reliable response.

A frustrated customer service agent in a suit stands in front of his desk, stressed from searching for information in a pile of documents and a chat conversation, depicted with a giant magnifying glass.
Status quo
  • Time-consuming searches: Your customer service agents needs to look across multiple systems and communication tools to find the right information
  • Disorganized data: Customer data is scattered across different systems and formats, making compilation challenging
  • Long response times: Customers often wait several days for a reply, leading to a negative perception of your service
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A satisfied customer service agent sits on their desk. To the right, a positive customer review and a mockup of lytra's Customer Service Hub featuring the Agent Copilot function.
using lytra
  • Automated compilation: Agent Copilot automatically gathers all relevant information and presents it clearly
  • Fast access: Your customer service agent gets a complete overview of the entire customer record within seconds
  • High customer satisfaction: Quick responses and targeted advice lead to a better customer experience and higher satisfaction

Status quo
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using lytra

Status quo.
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using lytra

More insights about lytra

Whether it's a sneak peek into our technology, the latest trends, or practical tips to optimize your customer service. We've got it all!

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Guides for Businesses
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Trends in Customer Service
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All features of lytra's Customer Service Hub

Everything you'd expect from a customer service software. What sets us apart? We unify fragmented system landscapes into a single, user-friendly customer service frontend.

Different communication channels providing information about the same problem.
Problem Pooling
Detect recurring issues and the underlying structural problems.
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Plug-and-Play Workflows
Automated creation of workflows to map and execute processes for problem resolution or escalation.
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A customer service agent in front of a laptop having an idea.
Agent Copilot
Instant knowledge access, pre-formulated responses, and faster, more consistent replies.
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A file folder from which an idea is extracted.
Contextual Customer History
Context-based summary of relevant customer interactions, service cases, and solutions.
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Automated Wrap-Up
Transcription, summarization, and updating of relevant customer data in the CRM.
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A service technician which is turned into money.
After Sales Assistant
Increase your revenue by offering personalized after sales services to your customers.
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Smart Ticket Priority
Based on criteria such as customer relevance, problem urgency, sentiment, and customer feelings.
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Live Translation
Bidirectional translation of customer inquiries and customer service responses.
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Time travel to the future of your customer service

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Schedule your non-binding 15 min. call
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Get answers to all your questions
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Learn how lytra improves your customer satisfaction & productivity
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Data protection and IT security are our top priorities

lytra ensures all services are hosted on GDPR-compliant, ISO 27001 certified, high-security servers within the EU. Your data is always encrypted using industry-standard protocols like TLS and never used to train our AI models. Additional security is provided by robust security mechanisms like 2FA and dynamic, context-aware data access policies.
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Full integration of your IT systems

lytra is the first Customer Service Hub that integrates all third-party tools into a single platform. Besides plug-and-play interfaces to different IT tools such as ERP, CRM, collaboration tools or cloud drives, lytra has an API to connect your own databases and IT systems.

Your system is not included? We also develop customized interfaces for your IT systems!
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Conversation gateways
An overview of third party tools serving as conversation gateways, for which lytra has developed a plug-and-play interface.
Information & data sources
An overview of third party tools serving as information and data sources, for which lytra has developed a plug-and-play interface.