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lytra

The AI operating system for manufacturing service

Transform your service business into a revenue driver.

lytra understands your customers' requests, resolves service cases step by step, and executes follow-up activities in your ERP system. From your ticketing system. In Outlook. Or as a standalone platform.

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The best manufacturing service teams trust lytra

“Our installed base is growing, and with it the number of service requests. With lytra we can focus on the truly exciting cases and generate more revenue with the same staffing structure.”
Peter SchulzePeter SchulzeHead of After Sales
“Our goal is for customers to solve technical problems independently at any time with the help of an intelligent system, at the quality of our service experts. That is exactly what lytra is.”
Dr. Felix KronowetterDr. Felix KronowetterSpecialist AI & Data Science
“We want to offer customers 24/6 support, which we achieve by intelligently augmenting our team. This is where lytra comes in: longer support coverage, at the same headcount.”
Bernd WiedenmannBernd WiedenmannTechnical Support Manager

A statement from our CEO

Understand the strategic importance of the service business

Discover how lytra enables service teams to automate tasks, coordinate work intelligently, and respond faster to customer needs.

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The problem

Your service team do great work – but generates no revenue.

1

Shrinking margins, untapped installed base

You're selling fewer and fewer machines. Cost pressure from Asia, a weak economy – revenues are declining. At the same time, you have an enormous installed base that generates hardly any money. The service business would be the way out – if only it were scalable.

2

Manual, person-dependent, inefficient

3

Standard AI tools fail

Hours of searching — the answer is scattered across 5 systems

Hours of searching, every week — the answer is scattered across 5 systems.

Scattered, unstructured data is NOT a problem — it's lytra's strength.

lytra understands manuals, images, drawings, cases, and spreadsheets

Solution

A service platform that truly understands your most complex service cases – and executes your service processes end to end.

lytra understands PDFs, images, technical drawings, bills of materials, CAD files, and expert knowledge that previously existed only in your employees' heads. Service cases are resolved autonomously by the AI.

Works with what you already have
ManualsPhotosTechnical drawingsService documentationChat & ticket logsERP data

No manual transfer of knowledge, no re-writing documentation — lytra reads & recalls it.

>95% accuracy0% hallucinations

What lytra delivers

Measurable results. No empty promises.

50%

Save time and costs

Resolve your customers' service cases in just 50% of the time it takes today. Faster responses, less effort, higher customer satisfaction.

+22%

Service as a revenue driver

Turn your service business from a cost center into a revenue driver. lytra proactively identifies suitable maintenance contracts and spare-part needs.

24/7

Secure knowledge

Make sure that even new employees can leverage the full experience-based knowledge of your best colleagues instantly.

What lytra can do

Three products. One goal: your service as a revenue driver.

Automate technical support

Automate the handling of service cases via email, with an AI that has the right solution for every problem. Including a direct reply to your customers.

Learn moreAutomate technical support workflow

Identify & order spare parts

An AI that knows your machines, identifies the required spare parts from emails, images, and videos, and orders them in your ERP system with a single click.

Learn moreIdentify and order spare parts workflow

Plug-and-play connectors

Integrations. Plug-and-play connectors to SAP, MS Exchange, your local network drive, and many more. Under the highest security standards.

Learn more
lytra connects to SAP, Exchange, SharePoint, Dynamics and more

How lytra works

Transform your service business into a revenue driver in three steps.

1

Understand the service case

Our AI understands your customers' requests, no matter how complex they are. It processes operating manuals, images, technical drawings, and more.

2

The right answer

lytra generates a verifiable answer in real time – based 100% on your own knowledge, free of hallucinations, including source references. In your customers' language. >95% accuracy.

3

Follow-up in your ERP

lytra checks parts availability, validates warranty cases, and creates spare-part orders directly in your ERP system. With just one click.

Get started

Ready to reposition your service?

Let's find out together how lytra can work in your service process.

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