The AI operating system for manufacturing service

Transform your service business
into a revenue driver.

lytra understands your customers' requests, resolves service cases step by step, and executes follow-up activities in your ERP system. From your ticketing system. In Outlook. Or as a standalone platform.

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The best manufacturing service teams trust lytra

“Our installed base is growing, and with
it the number of service requests. With lytra
we can focus on the truly exciting cases
and generate more revenue with the same
staffing structure.”

Peter SchulzeHead of After Sales

“Our goal is for customers to solve
technical problems
independently at any
time
with the help of an intelligent
system,
at the quality of our service experts.
That is
exactly what lytra is.”

Dr. Felix KronowetterSpecialist AI& Data Science

“We want to offer customers 24/7 support,
which we achieve by intelligently augmenting
our team. This is where lytra comes in: longer
support coverage, at the same headcount.”

Bernd WiedenmannTechnical Support Manager

A statement from our CEO

Understand the strategic importance of the service business

Discover how lytra enables service teams to automate tasks, coordinate work intelligently, and respond faster to customer needs.

The problem

Your service team does great work - but generates no revenue.

You're selling fewer and fewer machines. Cost pressure from Asia, a weak economy - revenues are declining. At the same time, you have an enormous installed base that generates hardly any money. The service business would be the way out - if only it were scalable.

Service knowledge lives in the heads of a few experts. Every request is researched by hand, across manuals, tickets and ERP screens - and when an expert is on holiday or leaves, the knowledge leaves with them.

Generic chatbots don't understand technical drawings, bills of materials or machine-specific service histories. They hallucinate answers instead of citing your documentation - unacceptable when a machine is down.

Hours of searching, every week — the answer is scattered across 5 systems.

Scattered, unstructured data is NOT a problem — it's lytra's strength.

Solution

A service platform that truly understands your most complex service cases - and executes your service processes end to end.

lytra understands PDFs, images, technical drawings, bills of materials, CAD files, and expert knowledge that previously existed only in your employees' heads. Service cases are resolved autonomously by the AI.

Works with what you already have

Manuals

Photos

Technical drawings

Service documentation

Chat & ticket logs

ERP data

No manual transfer of knowledge, no re-writing documentation - lytra reads it as it is.

>95% accuracy

0% hallucinations

What lytra delivers

Measurable results.
No empty promises.

50%

Save time and costs

Resolve your customers' service cases in just 50% of the time it takes today. Faster responses, less effort, higher customer satisfaction.

+22%

Service as a revenue driver

Turn your service business from a cost center into a revenue driver. lytra proactively identifies suitable maintenance contracts and spare parts needs.

24/7

Secure knowledge

Make sure that even new employees can access the full experience-based knowledge of your best colleagues instantly.

What lytra can do

Three products.
One goal: your service as a revenue driver.

Automate technical support. Automate the
handling of service cases via email, with an AI that has the right solution for every problem. Including a direct reply to your customers.

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Identify & order spare parts. An AI that knows your machines, identifies the required spare parts from emails, images, and videos, and orders them in your ERP system with a single click.

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Plug-and-play connectors

Integrations. Plug-and-play connectors to SAP, MS Exchange, your local network drive, and many more. Under the highest security standards.

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How lytra works