Automate technical support
Identify & order spare parts
IntegrationsIdentify & order spare parts
The right spare part. Identified. Validated. Ordered — with one click.
Our AI knows your customers' machines, identifies the required spare parts
from emails, images, and videos, and orders them in your ERP system with a single click.
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Spare parts identification with AI
Our AI automatically identifies from the email and its attachments (images, videos, PDFs) which spare parts and services your customers need. It knows the customer context, the service history, and your spare parts catalog — and delivers the result
in seconds. -
Transfer to your ERP system
lytra prepares the corresponding order for export to your ERP system. Unstructured emails and vague descriptions become structured, validated data — and the order can be created in the ERP system with one click.
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Communication with your customers
lytra communicates with your customers on its own: it confirms order receipt, shares delivery times, and proactively keeps your customers informed about delays. All automatic.
All traceable. -
Service analytics
Our AI analyzes the connections between failure patterns and the required spare parts, the service revenue generated, and trends across
all requests.
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Why lytra is the right partner
Our mission is to strengthen an industry that is at the heart of Germany and Europe.
As software and manufacturing experts, we love to contribute to its successful future.