AI ticketing system for manufacturers
All service cases in one place.
lytra turns emails and phone calls into tickets with customer, machine and priority, keeps an eye on SLAs and shows your team what needs attention next.
Emails and calls become tickets
lytra creates the ticket for you from every incoming email and phone call. It recognizes the customer, the machine and its serial number, sorts the case into a category and sets the priority. Follow-up emails land in the right ticket instead of opening a new one.
Every case summed up, no deadline missed
lytra understands every customer request, whether the email contains a clear machine number or only a vague problem description. With the same AI that automates your technical support, lytra develops the right solution strategy and sums up every case right in the ticket. Each ticket also shows how much time is left until its SLA runs out, and overdue cases are flagged right away.
How lytra understands every caseSolve service cases together
Assign service cases to a colleague or team, leave internal notes and mention colleagues right in the ticket, without long email chains. Every email and note stays in the ticket, so anyone can take over a case.
Know where your service stands
Open tickets, resolution time, SLA rate and the machines and error codes that cause the most work: lytra shows your service lead all the key numbers at a glance. Have questions? Just ask the AI assistant.
FAQ
Questions about lytra’s ticketing system?
What makes lytra’s ticketing system special?
It is a ticketing system that understands the service cases of machine and equipment manufacturers. It runs on the same AI that automates your technical support: lytra understands every request, even a vague problem description, develops the right solution strategy and sums up the case in the ticket.
How do emails and calls become tickets?
lytra creates a ticket from every incoming email and phone call and fills in customer, machine, serial number, category and priority. Follow-up emails land in the right ticket instead of opening a new one.
Can lytra connect to ERP systems like SAP?
Yes. lytra connects to ERP systems like SAP, in the cloud or on-premise, with a plug-and-play connector and no months-long IT projects.
Where is my data stored?
Your data is always stored on servers in Germany. Our entire infrastructure is hosted in the EU, certified to DIN ISO/IEC 27001 and 27018, and your data is never used to train external AI models.