At lytra, data protection and security are our top priorities. We've focused not only on making work easier for your Customer Service employees but also on safeguarding your data and maximum trust.
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Data Encryption
All data leaving our internal, secure networks is secured using protocols such as TLS. Sensitive data at rest is encrypted using AES192.
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Content Filtering
We implemented advanced content filtering tools to prevent the ingestion and processing of harmful content.
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Dynamic Data Access Policies
We implemented dynamic and context-aware data access policies to enhance security.
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Hallucination resistance
We only generate answers based on ground-truth data. Additionally, we have multiple layers in place to fact check generated answers.
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Audit Logging and Monitoring
We provide comprehensive logging of all user and system activities through advanced monitoring tools.
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No use as training data
We don't use your data to train our generic AI models unless you explicitly request custom, finetuned models.
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Data Masking
We automatically mask sensitive customer data when a conversation is shared with people outside your organization.
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Data Retention
We allow our customers to decide how long tickets and conversations should be retained.
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Data Segregation
We implemented a strict schema separation between tenants at the database layer for each organization using our platform.
Governance and Compliance
At lytra, we've established strong governance structures and compliance codes, and we constantly assess their effectiveness.
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Regulatory compliance
We are committed to ensuring the highest regulatory standards of data protection and data security.
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Data access
All access to data is limited to essential personnel only, based on the principle of least privilege.
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Regular audits
Regular internal audits are conducted to verify compliance with our governance structures and compliance codes.
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Third-Party Risk Management
Regular assessments of all third-party vendors to ensure their services and practices align with our standards.
100% GDPR-compliant
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Insecure about Security at lytra?
How does lytra handle data privacy and compliance with EU GDPR?
We are 100% GDPR-compliant, ensuring that all personal data is processed lawfully, transparently, and for a specific purpose. We also provide tools for data subjects to exercise their rights, such as data access, rectification, and erasure.
We use multi-tenancy architecture with strict data partitioning to ensure that each company's data is isolated and accessible only to its authorized users. Continuous security checks and monitoring are performed to detect and prevent any unauthorized access.
Can customers control what data is ingested and how it is used by the AI platform?
Yes, customers have full control over what data is ingested and can set permissions on how the data is used. We provide detailed configuration options and dashboards to manage data ingestion and usage policies.
Alongside our own models, we use third-party models to ensure accurate phrasing and capturing the linguistic nuances of different languages. We maintain GDPR-compliant data processing agreements with each third-party provider and have additional contracts in place to prevent them from using any data for training purposes.
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