Data Protection and IT Security at lytra

You don't have to choose between lytra and your current ticketing system - you can use both! While conventional ticketing systems organize incoming requests from different channels as tickets, lytra supports your service team with automated workflows run by AI agents, response suggestions and provides direct access to relevant documents and data from your IT systems. As a plug-in, lytra is seamlessly integrated into your existing ticketing system.

Our mission is to enable your service team to interact with your customers 100% of their working time! As of today, this is not always possible, as your employees spend almost 20% of their working time searching for information, documents and data in your IT systems. lytra supports your customer service team in two ways: by automating your service processes with AI agents and by providing real-time response suggestions and direct access to relevant documents and data from your IT systems.

Of course lytra is GDPR compliant! We guarantee that all our services are hosted on servers within the EU that are fully GDPR compliant and ISO 27001 certified. Your data is always encrypted using industry-standard protocols such as TLS and is never used to train AI models. Additional data protection is ensured through security measures such as two-factor authentication (2FA) and dynamic, contextual data access policies.