The AI ticketing system for manufacturing companies

Concise service cases and automated service workflows

%%Enhance your service processes with a real-time AI Copilot and automated workflows.%% Reduce the time needed to prepare complex service cases before troubleshooting to just seconds, and eliminate the need for manual execution of service processes like return handling or dispatching service technicians.

Mockup of the lytra user interface showcasing an automated service workflow and the clearly structured presentation of a service case. A service employee holds a tablet displaying both features.

Automated preparation for troubleshooting

Your service team faces a complex customer inquiry and spends hours gathering information from various systems: product documentation, contracts, service logs, etc. Before any concrete service actions are triggered, customers often have to wait several hours or even days.

A frustrated customer service agent sits at his desk on front of his desktop PC, stressed by searching for information in a chat conversation, an IT tool and a data storage with a giant magnifying glass.

Status quo

Long response time: Information has to be manually gathered from different systems
Inconsistent quality: Service quality heavily depends on the experience of the staff
Lack of transparency: Similar issues go unnoticed because different employees handle service cases

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A satisfied customer service employee stands in front of their desk. To the right, two mockups of lytra's Customer Service Hub: the Agent Copilot and Problem Pooling features.

using lytra

Automated preparation: Agent Copilot provides all relevant troubleshooting information within seconds
Short response times: Troubleshooting can begin immediately, and service activities are triggered automatically
Full transparency: Problem pooling automatically detects recurring issues and identifies their root causes

Automated dispatch of service technicians

A customer reports a machine breakdown, and your service team quickly identifies the issue. However, the next steps—scheduling the right technician, ordering replacement parts, and coordinating a repair appointment—require manual effort across multiple systems.

Service case as a ticket triggered by an incoming call, with a signed contract, planning tool, and package delivery as follow-up activities.

Status quo

Manual planning: Scheduling service technicians and ordering parts takes significant time and coordination effort
High error rate: Switching between systems increases the likelihood of mistakes
Limited capacity: Time-consuming manual service processes tie up valuable resources

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using lytra

Automated dispatch: Workflow Automator automatically schedules service appointments and triggers replacement part orders
Reliable operations: Fully automated processes eliminate manual errors
Increased capacity: Automating service processes frees up resources for other tasks

Automated return processing

A customer reports a defective component that urgently needs replacement to maintain operations. Your service team must initiate the return process: order the replacement part from inventory, coordinate transport, and document every step in the system. Each of these steps requires manual work, even though return processes typically follow the same pattern.

Employee on the left pushing a cart with parcels below a sign "Returns". on the right a stressed service agent thinking about a three-step return process.

Status quo.

High workload: Service employees often handle complex, manual processes for returns
Unclear responsibilities: Multiple teams (service, logistics, inventory) are involved, often causing delays
Dissatisfied customers: Lengthy return processes result in customer wait times

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using lytra

Simplified processing: Workflow Automator handles the entire return process automatically, interacting with multiple systems
Seamless collaboration: Automated workflows replace complicated information flows between service, logistics, and inventory teams
Satisfied customers: Optimized return processes minimize wait times and prevent production interruptions for your customers

More insights about lytra

Whether it's a sneak peek into our technology, the latest trends, or practical tips to optimize your customer service. We've got it all!

All features of lytra's Customer Service Hub

Everything you'd expect from a customer service software. What sets us apart? We unify fragmented system landscapes into a single, user-friendly customer service frontend.

Problem Pooling

Detect recurring issues and the underlying structural problems.

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Plug-and-Play Workflows

Automated creation of workflows to map and execute processes for problem resolution or escalation.

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Agent Copilot

Instant knowledge access, pre-formulated responses, and faster, more consistent replies.

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Contextual Customer History

Context-based summary of relevant customer interactions, service cases, and solutions.

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Automated Wrap-Up

Transcription, summarization, and updating of relevant customer data in the CRM.

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After Sales Assistant

Increase your revenue by offering personalized after sales services to your customers.

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Smart Ticket Priority

Based on criteria such as customer relevance, problem urgency, sentiment, and customer feelings.

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Live Translation

Bidirectional translation of customer inquiries and customer service responses.

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Time travel to the future of your customer service

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Schedule your non-binding 15 min. call

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Get answers to all your questions

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Learn how lytra improves your customer satisfaction & productivity

Still got questions?

Why use lytra over Customer Service software like Zendesk, Freshdesk, etc.?

You don’t have to choose between lytra and your current customer service software; you can use both! While most customer service tools focus on organizing multichannel customer input as tickets, lytra integrates all your IT tools into a single frontend for customer service. If you prefer using your own ticket system instead of ours, it's still worth using lytra as Add-In.

Does lytra have an API?

Yes, besides many interfaces to different IT tools such as ERP, CRM, collaboration tools or cloud drives, lytra has an API to connect your own databases and IT systems. Please contact us for more details.

What happens to my data and are you GDPR-compliant?

lytra guarantees that all services are hosted on servers within the EU, fully compliant with GDPR and certified by ISO 27001. Your data is encrypted at all times using industry-standard protocols such as TLS and is never used for training our AI models. Furthermore, additional protection is ensured through security measures like two-factor authentication (2FA) and dynamic, context-aware data access policies.

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Made in Munich, Germany

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100% GDPR compliant

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