Manufacturing Service Software with Real-Time Support

Real-Time Support and Automated Service Workflows

%%Digital transformation of manufacturing service means support from a real-time AI copilot and automated workflows.%% Reduce the time preparing complex tickets before troubleshooting to just seconds, and eliminate the need for manual execution of service processes like return handling or dispatching service technicians.

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Mockup of the lytra user interface showcasing an automated service workflow and the clearly structured presentation of a service case. A service employee holds a tablet displaying both features.
Use Case

Automated preparation for troubleshooting

Your service team faces a complex customer inquiry and spends hours gathering information from various systems: product documentation, contracts, service logs, etc. Before any concrete actions are taken, your customers often have to wait several hours or even days.
A frustrated manufacturing service agent sits at his desk on front of his desktop PC, stressed by searching for information in a chat conversation, an IT tool and a data storage with a giant magnifying glass.
Status quo
  • Long response time: Information has to be manually gathered from different systems
  • Inconsistent quality: The quality of manufacturing service heavily depends on the experience of the staff
  • Lack of transparency: Similar problems go unnoticed because service cases are handled by different employees
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A satisfied manufacturing service employee stands in front of their desk. To the right, two mockups of lytra's Customer Service Hub: the Agent Copilot and Problem Pooling features.
using lytra
  • Automated preparation: Agent Copilot provides all relevant troubleshooting information within seconds
  • Short response times: Troubleshooting can begin immediately, and service activities are triggered automatically
  • Full transparency: Problem Pooling automatically detects recurring issues and identifies their root causes
Use Case

Automated field service dispatching

A customer reports a machine breakdown, and your service team quickly identifies the issue. However, the next steps—scheduling the right technician, ordering replacement parts, and coordinating a repair appointment—require manual effort across multiple systems.
Service case as a ticket triggered by an incoming call, with a signed contract, planning tool, and package delivery as follow-up activities.
Status quo
  • Manual planning: Scheduling service technicians and ordering spare parts takes significant time and coordination effort
  • High error rate: Switching between systems increases the likelihood of mistakes
  • Limited capacity: Time-consuming manual processes tie up valuable resources
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Processing a service case from an incoming call via lytra's software by triggering automated service workflows.
using lytra
  • Automated dispatch: Workflow Automator automatically schedules service appointments and triggers spare part orders
  • Reliable operations: Fully automated processes eliminate manual errors
  • Increased capacity: Automating service processes frees up resources for other tasks
Use Case

Automated return processing

A customer reports a defective component that urgently needs replacement to maintain operations. Your service team must initiate the return process: create a returns order, order a spare part from the warehouse, coordinate transport. Each of these steps means manual work, even though return processes typically follow the same pattern.
Employee on the left pushing a cart with parcels below a sign "Returns". on the right a stressed service agent thinking about a three-step return process.
Status quo.
  • High workload: Manufacturing service employees often handle complex, manual processes for returns
  • Unclear responsibilities: Multiple teams (service, logistics, warehouse) are involved, often causing delays
  • Dissatisfied customers: Lengthy return processes result in customer wait times
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Employee on the left pushing a cart with parcels below a sign "Returns". on the right a stressed service agent thinking about a three-step return process.
using lytra
  • Simplified processing: Workflow Automator handles the entire return process automatically, interacting with multiple systems
  • Seamless collaboration: Automated workflows replace complicated information flows between service, logistics, and inventory teams
  • Satisfied customers: Optimized return processes minimize wait times

More insights about lytra

Whether it's a sneak peek into our technology, the latest trends, or practical tips to optimize your customer service. We've got it all!

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Trends in Customer Service
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All features of lytra's Customer Service Hub

Everything you'd expect from a customer service software. What sets us apart? We unify fragmented system landscapes into a single, user-friendly tool.

Different communication channels providing information about the same problem.
Problem Pooling
Detect recurring issues and the underlying structural problems.
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A wand besides a workflow junction.
Plug-and-Play Workflows
Automated creation of workflows to map and execute processes for problem resolution or escalation.
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A customer service agent in front of a laptop having an idea.
Agent Copilot
Instant knowledge access, pre-formulated responses, and faster, more consistent replies.
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A file folder from which an idea is extracted.
Contextual Customer History
Context-based summary of relevant customer interactions, service cases, and solutions.
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A wand next to a document being synced.
Automated Wrap-Up
Transcription, summarization, and updating of relevant customer data in the CRM.
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A service technician which is turned into money.
After Sales Assistant
Increase your revenue by offering personalized after sales services to your customers.
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A smart change of sequence of a list .
Smart Ticket Priority
Based on criteria such as customer relevance, problem urgency, sentiment, and customer feelings.
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Live Translation
Bidirectional translation of customer inquiries and customer service responses.
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Time travel to the future of your customer service

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Schedule your non-binding 15 min. call
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Get answers to all your questions
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Learn how lytra improves your customer satisfaction & productivity
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Data protection and IT security are our top priorities

lytra ensures all services are hosted on GDPR-compliant, ISO 27001 certified, high-security servers within the EU. Your data is always encrypted using industry-standard protocols like TLS and never used to train our AI models. Additional security is provided by robust security mechanisms like 2FA and dynamic, context-aware data access policies.
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Full integration of your IT systems

lytra is the first Customer Service Hub that integrates all third-party tools into a single platform. Besides plug-and-play interfaces to different IT tools such as ERP, CRM, collaboration tools or cloud drives, lytra has an API to connect your own databases and IT systems.

Your system is not included? We also develop customized interfaces for your IT systems!
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Conversation gateways
An overview of third party tools serving as conversation gateways, for which lytra has developed a plug-and-play interface.
Information & data sources
An overview of third party tools serving as information and data sources, for which lytra has developed a plug-and-play interface.