Instead of interacting with customers, your service employees spend more than 2 hours per day searching for documents and information in your IT systems.
Your service quality heavily depends on the experience and expertise of your employees.
Relevant documents and information are provided by an AI Copilot right where your service team works.
Agent Copilot creates response suggestions based on your documents and past service cases.
Even with a clear division of customers across locations and topics among experts, you still have to manually assign service cases to the right employee.
Service cases related to uncommon topics often go through an odyssey across half your company before finding the right expert.
Workflow Automator automatically assigns new service cases to the right employee based on your rules and past service cases.
Agent Copilot understands your employees' areas of expertise and suggests the right expert.
Your returns process consists of numerous manual steps across different IT systems.
Both your service team and customers lack an overview of which stage a complaint or return order is in.
Workflow Automator fully automates the entire complaint and return process.
Workflow Automator provides real-time status updates for each order and automatically keeps your customers informed.
