lytra

Information according to §5 TMG:

lytra GmbH
c/o Fieg
Caracciolastr. 8
80935 München
Germany

represented by: Etienne Fieg, Hendrik Hagendorn

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Court of registration: District Court of Munich

Commercial Register Number: HRB 300010

VAT Identification Number:

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Contact:

Email: info@lytra.ai
Phone: +49 15678 5743 18

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Responsible for content according to §18 MStV:

Etienne Fieg
Caracciolastr. 8
80935 München
Germany

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The EU Commission provides an online dispute resolution platform ("ODR platform") under the link https://ec.europa.eu/consumers/odr. Our email address can be found at the top of the legal notice.

We are obligated to inform you about the existence of this ODR platform.

We are not willing or obligated to participate in any dispute resolution procedures of an a consumer arbitration board.

Still Got Questions?

Why use lytra over customer service software like Salesforce, Zendesk, etc.?

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You don't have to choose between lytra and your current ticketing system - you can use both! While conventional ticketing systems organize incoming requests from different channels as tickets, lytra supports your service team with automated workflows run by AI agents, response suggestions and provides direct access to relevant documents and data from your IT systems. As a plug-in, lytra is seamlessly integrated into your existing ticketing system.

What added value does lytra offer me?

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Our mission is to enable your service team to interact with your customers 100% of their working time! As of today, this is not always possible, as your employees spend almost 20% of their working time searching for information, documents and data in your IT systems. lytra supports your customer service team in two ways: by automating your service processes with AI agents and by providing real-time response suggestions and direct access to relevant documents and data from your IT systems.

What happens to my data and are you GDPR compliant?

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Of course lytra is GDPR compliant! We guarantee that all our services are hosted on servers within the EU that are fully GDPR compliant and ISO 27001 certified. Your data is always encrypted using industry-standard protocols such as TLS and is never used to train AI models. Additional data protection is ensured through security measures such as two-factor authentication (2FA) and dynamic, contextual data access policies.

Legal notice

Information according to §5 TMG:

Contact:

Responsible for content according to §18 MStV:

Still Got Questions?