AI Agents for Your Manu­facturing Service.

You spend hours searching for similar service cases, through emails and documents?
lytra shows you everything you need to know. In real time. In one place.

Explore
Request demo
Mockup of Workflow Automator and the browser plugin of lytra.
up to
2h
of saved time per employee, every day.
less than
3 sec.
to find relevant service cases and documents.
up to
26%
more productivity for your service team.

Knowledge management, straight to the point.

lytra automatically shows your service team all relevant documents, data, and similar service cases in real time—without your service agent needing to leave the ticketing system or email program. No more hours of searching.
Mockup of an AI agent that provides similar service cases, documents and data to a human service agent.

Answers that write themselves.

lytra formulates responses automatically, saving your service team valuable time. It takes into account all comparable service cases, relevant documents and data from your IT systems, as well as the conversation history with the customer.
Mockup of a response, written by an AI agent based on information from various IT systems.

A service chatbot for technical documents

Stop wasting your time searching for information in your documents: With lytra, every piece of information is just one question away. Our service chatbot is specifically trained on technical documents like user manuals and error codes.
Mockup of a service chatbot for technical documents.

Your service processes on autopilot.

lytra understands your customers' intent and automatically provides your service team with the right workflows for support. Once started, lytra’s AI agent takes over, operates your IT systems, and communicates with your customers.
Mockup of a service workflow that is run by an AI agent.

Your knowledge base. Always up to date.

lytra keeps your knowledge base always up to date. It automatically detects when your documents or the responses given by your service team change. This ensures that all inquiries are always answered with the latest information.
Mockup of a knowledge base that gets filled automatically from service operations.
Mockup of a service workflow that is executed by a human service agent in cooperation with an AI agent.

Your service team with hybrid AI support.

lytra’s AI agents work hand in hand with your service team. lytra autonomously executes service processes, keeps your team informed about progress, and proactively asks for human intervention when necessary.

Customer service worldwide. Without language barriers.

lytra understands both your customers’ language and your service team’s language. It summarizes customer messages in your team’s native language and translates your responses back into the customer’s language.
A world map with incoming services cases from worldwide.

Automate Your Service Operations. With Intelligent AI Agents and a Hybrid Service Team.

arrow_right
Schedule your non-binding 15 min. call
arrow_right
Get answers to all your questions
arrow_right
Increase first response time, FCR, CSAT, NPS and more
Request demo

Why Choose lytra?

Our mission is: To ensure that your customer service team can spend 100% of their time interacting with your customers. We make this possible through AI agents that take over your service operations and an end-to-end integration into your ticketing system.

All data on one platform.
We bundle your data, documents and service processes, which are currently distributed across multiple IT systems, on a central data platform. No more searching for information, no more constantly switching between tabs.
Different IT systems serve as data sources for two features of lytra.
Response suggestions, documents and data.
Agent Copilot makes response suggestions and provides relevant documents and data from your IT systems in real time, right where you work.
Mockup of lytra's Agent Copilot feature.
Automated service workflows through AI agents.
Workflow Automator understands your customer's intent and automatically triggers the right service workflow. No manual workflow implementation required.
Mockup of lytra's service workflow automation feature.
A woman holding a shield to protect a server, connected to a cloud.

Data Protection and IT Security

lytra ensures all services are hosted on GDPR-compliant, ISO 27001 certified, high-security servers within the EU. Your data is always encrypted using industry-standard protocols like TLS and never used to train our AI models. Additional security is provided by robust security mechanisms like 2FA and dynamic, context-aware data access policies.
More about IT security
arrow_circle_right

Plug-and-Play & End-to-End

End-to-end integration means: lytra integrates seamlessly into your existing ticketing system. Your service team can continue to work with the tool they are used to, while at the same time benefiting from the features of lytra.

In addition to plug-and-play interfaces to various IT systems such as ERP, CRM, DMS or cloud storage, lytra has its own API. Your system is not included? We also develop customized interfaces for your IT systems!
Request demo
Overview of all third party tools for which lytra has developed a plug-and-play connector.