We Automate Workflow Automation for Customer Service. End-to-End.

Real-Time Support of Customer Service Teams
‍through response suggestions, knowledge, and document compilation

Automated Service Workflows
with just one click and across various IT systems


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Mockup of lytra's dashboard.
Mockup of lytra's Agent Copilot and Workflow Automator features.
Mockup of lytra's Problem Pooling feature.
Learn more about use cases tailor-made for your industry
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Banking & Insurance
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Energy & Utilities
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Manufacturing

The following pain points sound familiar?

Customer Service employees often struggle to deliver high-quality responses, short response times, and high customer satisfaction due to three main reasons.

Too many tasks for your customer service agents
Your customer service agents are often juggling dozens of tasks at once—handling complaints, processing returns, scheduling service technicians, etc. A small mistake leads to unhappy customers and negatively impacts your business.
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Scattered IT tools & too many sources of information
Imagine this: you're solving a customer issue and have to work across multiple systems simultaneously. One ticketing system, another for order data, yet another for inventory management, and then a knowledge base, and so on. Does that sound like an optimal work environment?
Shortage of skilled workers
Finding skilled customer service agents often feels like searching for unicorns. Image having a software that boosts your service team's productivity so there is no need for hiring new team members!
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We solve them for you!

Our Customer Service Hub supports your employees in real-time. We use AI to provide your customer service team with solution suggestions, documents, and relevant information, and to automate subsequent service processes.

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SOLUTIONS
Context-based solution suggestions through Agent Copilot
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ACCESSIBILITY
All relevant documents from various sources & IT tools in one place
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WORKFLOWS
Automated execution of service processes without leaving the UI
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TRANSLATION
Overcoming language barriers through real-time translation

All features of lytra's Customer Service Hub

Everything you'd expect from a customer service software. What sets us apart? We unify fragmented system landscapes into a single, user-friendly tool.

Different communication channels providing information about the same problem.
Problem Pooling
Detect recurring issues and the underlying structural problems.
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Plug-and-Play Workflows
Automated creation of workflows to map and execute processes for problem resolution or escalation.
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Agent Copilot
Instant knowledge access, pre-formulated responses, and faster, more consistent replies.
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Contextual Customer History
Context-based summary of relevant customer interactions, service cases, and solutions.
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Automated Wrap-Up
Transcription, summarization, and updating of relevant customer data in the CRM.
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After Sales Assistant
Increase your revenue by offering personalized after sales services to your customers.
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Smart Ticket Priority
Based on criteria such as customer relevance, problem urgency, sentiment, and customer feelings.
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Live Translation
Bidirectional translation of customer inquiries and customer service responses.
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Why choose lytra?

Our mission: A customer service team that can focus 100% on its customers. We make this possible through full integration with your IT tools and a 100% modular design—tailored to your needs.

All data on one platform
Seamless integration and interaction with your IT tools via a data meta layer. This means: just one tool for your service team. No more searching for information, no more switching between tabs.
Sketch of different data sources serving as input for features of lytra's Customer Service Hub.
Information, documents, and knowledge
Agent Copilot provides context-based access to relevant information, documents, and knowledge from your IT tools and data sources.
Mockup of the Agent Copilot feature
Automated service workflows
Workflow Automator detects when a ticket requires a service workflow, displays the relevant process, and executes it with just one click. Fully automated and end-to-end.
Mockup of the service workflows feature

Get onboarded in three simple steps

With our experience and many plug-and-play interfaces to your IT tools such as ERP, CRM, collaboration tools or cloud drives, the future 0f your customer service is right around the corner.

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STEP 1
Process mapping
We discuss current pain points and develop tailored use cases for you.
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STEP 2
Implementation
Sit back and relax while we connect lytra to your IT tools.
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STEP 3
In operation
Ready, set, go! Implementation done, staff trained? Then let's go live.

Time travel to the future of your customer service

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Schedule your non-binding 15 min. call
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Get answers to all your questions
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Learn how lytra improves your customer satisfaction & productivity
Request demo
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Data protection and IT security are our top priorities

lytra ensures all services are hosted on GDPR-compliant, ISO 27001 certified, high-security servers within the EU. Your data is always encrypted using industry-standard protocols like TLS and never used to train our AI models. Additional security is provided by robust security mechanisms like 2FA and dynamic, context-aware data access policies.
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Full integration of your IT systems

lytra is the first Customer Service Hub that integrates all third-party tools into a single platform. Besides plug-and-play interfaces to different IT tools such as ERP, CRM, collaboration tools or cloud drives, lytra has an API to connect your own databases and IT systems.

Your system is not included? We also develop customized interfaces for your IT systems!
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Conversation gateways
An overview of third party tools serving as conversation gateways, for which lytra has developed a plug-and-play interface.
Information & data sources
An overview of third party tools serving as information and data sources, for which lytra has developed a plug-and-play interface.