Intelligent AI Agents for Your Customer Service. Get Started Now With a Hybrid Service Team.

Mockup of Workflow Automator and the browser plugin of lytra.

Which three tasks take up the most time for your service team every day? Imagine how much more productive your team would be if AI agents took over exactly these tasks.

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Learn more about use cases tailor-made for your industry

A man doing online banking on his smartphone.

Banking & Insurance

A woman walking in front of threepinwheels.

Energy & Utilities

A production plant with a truck driving away on its left side.

Manufacturing

up to

26%

productivity increase for your customer service team

Service employees spend 2h/day searching for information in scattered IT systems.

less than

3 sec.

to find all documents, data and information you need

Agent Copilot provides everything you need right where your work.

up to

33%

faster resolution time for your tickets

No more searching for information, no more endlessly switching tabs.

Knowledge management, straight to the point.

lytra automatically displays all relevant documents, data, and similar service cases to your service team in real-time, without them having to leave the ticketing system. No searching in your IT systems. No chatbot.

Mockup of an AI agent that provides similar service cases, documents and data to a human service agent.

Answers that write themselves.

lytra formulates responses automatically, saving your service team valuable time. It takes into account all comparable service cases, relevant documents and data from your IT systems, as well as the conversation history with the customer.

Mockup of a response, written by an AI agent based on information from various IT systems.

Intelligent routing, fully automated with AI.

Stop wasting time manually assigning tickets to the right person or creating complex routing rules. lytra AI agents assign your tickets to the right team member automatically.

Mockup of an intelligent routing feature run by AI agents.

Your service processes on autopilot.

lytra understands your customers' intent and automatically provides your service team with the right workflows for support. Once started, lytra’s AI agent takes over, operates your IT systems, and communicates with your customers.

Mockup of a service workflow that is run by an AI agent.

Your knowledge base. Always up to date.

lytra keeps your knowledge base always up to date. It automatically detects when your documents or the responses given by your service team change. This ensures that all inquiries are always answered with the latest information.

Mockup of a knowledge base that gets filled automatically from service operations.

Mockup of a service workflow that is executed by a human service agent in cooperation with an AI agent.

Your service team with hybrid AI support.

lytra’s AI agents work hand in hand with your service team. lytra autonomously executes service processes, keeps your team informed about progress, and proactively asks for human intervention when necessary.

Customer service worldwide. Without language barriers.

lytra understands both your customers’ language and your service team’s language. It summarizes customer messages in your team’s native language and translates your responses back into the customer’s language.

A world map with incoming services cases from worldwide.

Why Choose lytra?

Our mission is: To ensure that your customer service team can spend 100% of their time interacting with your customers. We make this possible through AI agents that take over your service operations and an end-to-end integration into your ticketing system.

All data on one platform.

We bundle your data, documents and service processes, which are currently distributed across multiple IT systems, on a central data platform. No more searching for information, no more constantly switching between tabs.

Different IT systems serve as data sources for two features of lytra.

Response suggestions, documents and data.

Agent Copilot makes response suggestions and provides relevant documents and data from your IT systems in real time, right where you work.

Mockup of lytra's Agent Copilot feature.

Automated service workflows through AI agents.

Workflow Automator understands your customer's intent and automatically triggers the right service workflow. No manual workflow implementation required.

Mockup of lytra's service workflow automation feature.

Data Protection and IT Security

lytra ensures all services are hosted on GDPR-compliant, ISO 27001 certified, high-security servers within the EU. Your data is always encrypted using industry-standard protocols like TLS and never used to train our AI models. Additional security is provided by robust security mechanisms like 2FA and dynamic, context-aware data access policies.

More about IT security

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Plug-and-Play & End-to-End

End-to-end integration means: lytra integrates seamlessly into your existing ticketing system. Your service team can continue to work with the tool they are used to, while at the same time benefiting from the features of lytra.

In addition to plug-and-play interfaces to various IT systems such as ERP, CRM, DMS or cloud storage, lytra has its own API. Your system is not included? We also develop customized interfaces for your IT systems!