Insights and news about lytra

Welcome to our blog – your go-to resource for insights and news on the future of Customer Service. Dive into our articles to discover how lytra increases productivity, CSAT, and much more.

Trends in Customer Service

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Female customer service representative, sitting on her desk and looking to the camera. Male coworker, focused on his work in background.

Insights from 25+ upper Management Executives

Etienne Fieg

June 2, 2024

Trends in Customer Service

More insights about lytra

Whether it's a sneak peek into our technology, the latest trends, or practical tips to optimize your customer service. We've got it all!

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Still got questions?

Why use lytra over Customer Service software like Zendesk, Freshdesk, etc.?

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You don’t have to choose between lytra and your current customer service software; you can use both! While most customer service tools focus on organizing multichannel customer input as tickets, lytra integrates all your IT tools into a single frontend for customer service. If you prefer using your own ticket system instead of ours, it's still worth using lytra as Add-In.

Does lytra have an API?

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Yes, besides many interfaces to different IT tools such as ERP, CRM, collaboration tools or cloud drives, lytra has an API to connect your own databases and IT systems. Please contact us for more details.

What happens to my data and are you GDPR-compliant?

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lytra guarantees that all services are hosted on servers within the EU, fully compliant with GDPR and certified by ISO 27001. Your data is encrypted at all times using industry-standard protocols such as TLS and is never used for training our AI models. Furthermore, additional protection is ensured through security measures like two-factor authentication (2FA) and dynamic, context-aware data access policies.