Automated service workflows for energy & utility provider

Plug-and-play workflows to maximize your self-service functions with minimal effort

Deliver a best-in-class service experience to your customers. %%Easily scale your self-service processes to save employee time and reduce customer frustration.%% With Agent Copilot, forget time-consuming searches for documents across multiple tools—provide personalized answers based on each customer’s home setup, contracts, and more.

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Illustration of a woman building a servuice workflow which is used by a user on a mobile phone.

The following pain points sound familiar?

A customer faces an unusually high energy bill. She tries self-service of her utility provider first but can't find the relevant details. Your support agent then searches multiple systems, leading to delays and frustration for both sides. Sounds familiar?

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without lytra ...
  • High development effort: Buidling new self-service solutions feels like a never-ending IT project
  • Lack of transparency: Technical issues are detected too late because service tickets are handled by different employees
  • Mass processing: The amount of service cases and their complexity lead to impersonal service experiences
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Illustration of rocket-fast software deployment, a personalized service conversation and Problem Pooling in action.
... using lytra
  • Fast deployment: Easily create self-service solutions with full access to your databases using our drag-and-drop workflow editor
  • Deep insights: Problem pooling identifies recurring issues and uncovers underlying structural problems
  • Personalized service: Faster response times and precise answer suggestions deliver exceptional service experiences

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Build self-service solutions quickly with plug-and-play workflows
Create customer self-services such as meter readings within minutes, not months. lytra's plug-and-play workflow builder provides a wide range of connectors to your IT tools and databases, along with communication interfaces to quickly build customer self-services. Building software has never been easier and faster.
Identify supply disruptions early and automatically
Problem Pooling is our solution to growing complexity. By analyzing all tickets, it enables early detection of supply disruptions by identifying recurring service cases through question-answer mapping. This allows you to detect different kinds of supply disruptions faster and automatically, without the need for a dedicated hotline.
Deliver personalized and efficient service with Agent Copilot
By creating a 'Digital Twin,' our Agent Copilot gains a deep understanding of each customer, factoring in individual data such as contracts, invoices, and complex home installations like solar or thermal systems. Agent Copilot gives your customer service team direct access to relevant documents and data while offering answer suggestions for exceptional service—individualized, fast, and precise.
Illustration of lytra's Customer Service Hub getting input from documents, contracts and a technical system.
Agent Copilot empowers your service team with instant access to all documents, information, and step-by-step guidance for complex cases. It summarizes the service case history and shows all relevant data and technical documents without needing to switch tools. Additionally, Agent Copilot generates answer suggestions based on service history, customer data, and pertinent documents
Streamline your service case management with AI
Agent Copilot empowers your service team with instant access to all documents, information, and step-by-step guidance for complex cases. It summarizes the service case history and shows all relevant data and technical documents without needing to switch tools. Additionally, Agent Copilot generates answer suggestions based on service history, customer data, and pertinent documents

More insights about lytra

Whether it's a sneak peek into our technology, the latest trends, or practical tips to optimize your Customer Service. We've got it all!

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Trends in Customer Service
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All features of lytra's Customer Service Hub

Everything you'd expect from a Customer Service software. What sets us apart? We unify fragmented system landscapes into a single, user-friendly Customer Service frontend.

Different communication channels providing information about the same problem.
Problem Pooling
Detect recurring issues and the underlying structural problems.
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Plug-and-Play Workflows
Automated creation of workflows to map and execute processes for problem resolution or escalation.
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Agent Copilot
Instant knowledge access, pre-formulated responses, and faster, more consistent replies.
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Contextual Customer History
Context-based summary of relevant customer interactions, service cases, and solutions.
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Automated Wrap-Up
Transcription, summarization, and updating of relevant customer data in the CRM.
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A service technician which is turned into money.
After Sales Assistant
Increase your revenue by offering personalized after sales services to your customers.
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Smart Ticket Priority
Based on criteria such as customer relevance, problem urgency, sentiment, and customer feelings.
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Live Translation
Bidirectional translation of customer inquiries and customer service responses.
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Time travel to the future of your Customer Service

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Schedule your non-binding 15 min. call
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Get answers to all your questions
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Learn how lytra improves your customer satisfaction & productivity
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Data protection and IT security are our top priorities

lytra ensures all services are hosted on GDPR-compliant, ISO 27001 certified, high-security servers within the EU. Your data is always encrypted using industry-standard protocols like TLS and never used to train our AI models. Additional security is provided by robust security mechanisms like 2FA and dynamic, context-aware data access policies.
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Full integration of your IT systems

lytra is the first Customer Service Hub that integrates all third-party tools into a single platform. Besides plug-and-play interfaces to different IT tools such as ERP, CRM, collaboration tools or cloud drives, lytra has an API to connect your own databases and IT systems.

Your system is not included? We also develop customized interfaces for your IT systems!
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Conversation gateways
An overview of third party tools serving as conversation gateways, for which lytra has developed a plug-and-play interface.
Information & data sources
An overview of third party tools serving as information and data sources, for which lytra has developed a plug-and-play interface.