A central Customer & Field Service Hub for Manufacturing

All documents & workflows bundled in one place for best-in-class service

%%Improve your service operations with a real-time AI Copilot and automated workflows.%% Give your service technicians quick access to all information, documents and data by using lytra's Customer Service Hub. Shorter RT and higher CSAT guaranteed!

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Illustration of lytra's Customer Service Hub with several integrated 3rd party systems on the right and a happy service agent on the left.

The following pain points sound familiar?

Your service technician has a solution in mind but must log into five platforms and search for customer-specific information to verify it. It takes just three minutes, but with 20 cases a day, the time adds up—and your customers are left waiting...

Illustration of time-consuming search, unclear causes and inconsistent quality.
without lytra ...
  • Time-consuming: Searching for relevant information and documents takes too long before responding
  • Inconsistent quality: Service quality varies based on the skill and experience of employees
  • Lack of transparency: Similar issues and root causes go unnoticed as cases are handled by different staff
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Illustration of qualified service technicians, Agent Copilot and Problem Pooling in action.
... using lytra
  • AI Copilot: Automatically searches for relevant documents, displays them, and suggests a response
  • Consistent quality: No manual quality checks needed: every technician is empowered to deliver top-tier service
  • Full transparency: Problem pooling detects recurring issues and identifies underlying structural problems automatically
System integration to get real-time information
Connect your IT systems—like order management, knowledge databases, technical documentation or service catalogs—to one central tool. We support both, your service team and your customers by providing the information they're looking for. Say goodbye to time-consuming manual searches and switching between platforms.
A fully automated ticket system with data access & clear responsibilities
Automated ticket status, categorization and assignment to the responsible service expert. Response suggestions based on your company knowledge and data from connected systems. Plus, automatic updates to your IT systems with data from complaints, spare parts orders, and more—no need for your service team to switch tools.
An AI-powered copilot for your service technicians
lytra's Agent Copilot support your service technicians by offering smart troubleshooting suggestions, even for complex systems. It automatically searches technical documentation, manuals, machine data, maintenance logs, and more, boosting your service efficiency, improving fix rates, and saving valuable time.
Illustration of a service technician getting smart troubleshooting suggestions by Agent Copilot.
Agent Copilot empowers your service team with instant access to all documents, information, and step-by-step guidance for complex cases. It summarizes the service case history and shows all relevant data and technical documents without needing to switch tools. Additionally, Agent Copilot generates answer suggestions based on service history, customer data, and pertinent documents.
Streamline your service case management with AI
Agent Copilot empowers your service team with instant access to all documents, information, and step-by-step guidance for complex cases. It summarizes the service case history and shows all relevant data and technical documents without needing to switch tools. Additionally, Agent Copilot generates answer suggestions based on service history, customer data, and pertinent documents.

More insights about lytra

Whether it's a sneak peek into our technology, the latest trends, or practical tips to optimize your Customer Service. We've got it all!

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Trends in Customer Service
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All features of lytra's Customer Service Hub

Everything you'd expect from a Customer Service software. What sets us apart? We unify fragmented system landscapes into a single, user-friendly Customer Service frontend.

Different communication channels providing information about the same problem.
Problem Pooling
Detect recurring issues and the underlying structural problems.
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Plug-and-Play Workflows
Automated creation of workflows to map and execute processes for problem resolution or escalation.
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Agent Copilot
Instant knowledge access, pre-formulated responses, and faster, more consistent replies.
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Contextual Customer History
Context-based summary of relevant customer interactions, service cases, and solutions.
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Automated Wrap-Up
Transcription, summarization, and updating of relevant customer data in the CRM.
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A service technician which is turned into money.
After Sales Assistant
Increase your revenue by offering personalized after sales services to your customers.
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Smart Ticket Priority
Based on criteria such as customer relevance, problem urgency, sentiment, and customer feelings.
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Live Translation
Bidirectional translation of customer inquiries and customer service responses.
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Time travel to the future of your Customer Service

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Schedule your non-binding 15 min. call
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Get answers to all your questions
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Learn how lytra improves your customer satisfaction & productivity
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Data protection and IT security are our top priorities

lytra ensures all services are hosted on GDPR-compliant, ISO 27001 certified, high-security servers within the EU. Your data is always encrypted using industry-standard protocols like TLS and never used to train our AI models. Additional security is provided by robust security mechanisms like 2FA and dynamic, context-aware data access policies.
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Full integration of your IT systems

lytra is the first Customer Service Hub that integrates all third-party tools into a single platform. Besides plug-and-play interfaces to different IT tools such as ERP, CRM, collaboration tools or cloud drives, lytra has an API to connect your own databases and IT systems.

Your system is not included? We also develop customized interfaces for your IT systems!
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Conversation gateways
An overview of third party tools serving as conversation gateways, for which lytra has developed a plug-and-play interface.
Information & data sources
An overview of third party tools serving as information and data sources, for which lytra has developed a plug-and-play interface.