A Multi-Client Customer Service Hub for Contact Center

Designed for multi-client handling to deliver best-in-class service

Provide high-quality answers to your customers with Agent Copilot, and say goodbye to time-consuming document searches across multiple tools. %%Eliminate lengthy training periods for your agents, ensure consistently high response quality, faster response times, and improved CSAT!%%

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The following pain points sound familiar?

An agent is juggling tickets from multiple clients, each with unique product portfolios and support needs. He must constantly switch between the client's tools and knowledge databases to find product-specific information and respond to each customer. As a result, the agent spends more time searching than solving problems. Could this be one of your agents?

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without lytra ...
  • Unclear and error-prone: Your agents are managing tickets from different clients with varying product portfolios and support requirements simultaneously
  • Manual quality control: Your team leaders spend countless hours on manual quality checks
  • Language barriers: Your agents must speak the same language as your customers, making offshoring challenging
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... using lytra
  • ‍Multi-client management: Handle tickets from multiple clients in one place with Agent Assist to minimize complexity for your agents
  • Automated quality control: Deliver consistent, high-quality responses with AI-driven suggestions and automated quality reports
  • Seamless multilingual support: Enable global teams and offshoring with real-time translation in 30+ languages
A single tool for effortless multi-client handling
Respond to customers from multiple clients with a single, intuitive tool that centralizes all tickets in one place. Maximize efficiency, reduce complexity for your agents, and eliminate lengthy training periods with precise answer suggestions from Agent Copilot. It's clear that all tickets have an automated status, are categorized, and automatically assigned to an available agent, right?
Sketch that illustrates a consistently high response quality from a contact center.
Ensure consistent, high-quality responses without manual quality control
Ensure consistent, exceptional service quality without manual quality control. lytra's Agent Copilot offers high-quality answer suggestions regardless of your agents' expertise and experience and automatically verifies that the given answers address customers' questions and meet their expectations.
Real-time translation in 30+ languages
No matter where your agents are located, lytra allows them to communicate with your customers in their native language. We automatically translates incoming and outgoing messages in real-time, making language barriers a thing of the past. Save costs and maximize your resources by utilizing agents from around the world.
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Agent Copilot empowers your service team with instant access to all documents, information, and step-by-step guidance for complex cases. It summarizes the service case history and shows all relevant data and documents without needing to switch tools. Additionally, Agent Copilot generates answer suggestions based on service history, customer data, and pertinent documents.
Streamline your service case management with AI
Agent Copilot empowers your service team with instant access to all documents, information, and step-by-step guidance for complex cases. It summarizes the service case history and shows all relevant data and documents without needing to switch tools. Additionally, Agent Copilot generates answer suggestions based on service history, customer data, and pertinent documents.

More insights about lytra

Whether it's a sneak peek into our technology, the latest trends, or practical tips to optimize your Customer Service. We've got it all!

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Trends in Customer Service
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All features of lytra's Customer Service Hub

Everything you'd expect from a Customer Service software. What sets us apart? We unify fragmented system landscapes into a single, user-friendly Customer Service frontend.

Different communication channels providing information about the same problem.
Problem Pooling
Detect recurring issues and the underlying structural problems.
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Plug-and-Play Workflows
Automated creation of workflows to map and execute processes for problem resolution or escalation.
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Agent Copilot
Instant knowledge access, pre-formulated responses, and faster, more consistent replies.
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Contextual Customer History
Context-based summary of relevant customer interactions, service cases, and solutions.
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Automated Wrap-Up
Transcription, summarization, and updating of relevant customer data in the CRM.
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After Sales Assistant
Increase your revenue by offering personalized after sales services to your customers.
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Smart Ticket Priority
Based on criteria such as customer relevance, problem urgency, sentiment, and customer feelings.
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Live Translation
Bidirectional translation of customer inquiries and customer service responses.
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Time travel to the future of your Customer Service

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Schedule your non-binding 15 min. call
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Get answers to all your questions
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Learn how lytra improves your customer satisfaction & productivity
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Data protection and IT security are our top priorities

lytra ensures all services are hosted on GDPR-compliant, ISO 27001 certified, high-security servers within the EU. Your data is always encrypted using industry-standard protocols like TLS and never used to train our AI models. Additional security is provided by robust security mechanisms like 2FA and dynamic, context-aware data access policies.
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Full integration of your IT systems

lytra is the first Customer Service Hub that integrates all third-party tools into a single platform. Besides plug-and-play interfaces to different IT tools such as ERP, CRM, collaboration tools or cloud drives, lytra has an API to connect your own databases and IT systems.

Your system is not included? We also develop customized interfaces for your IT systems!
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Conversation gateways
An overview of third party tools serving as conversation gateways, for which lytra has developed a plug-and-play interface.
Information & data sources
An overview of third party tools serving as information and data sources, for which lytra has developed a plug-and-play interface.