lytra

Legal notice

Information according to §5 TMG:

Etienne Fieg
Raiffeisentraße 13M
55218 Ingelheim
Germany

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Contact:

Email: info@lytra.ai
Phone: +49 15678 5743 18

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VAT identification number according to §27a Value Added Tax Act:

DE272332887

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Responsible for content according to §18 MStV:

Etienne Fieg
Raiffeisentraße 13M
55218 Ingelheim
Germany

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The EU Commission provides an online dispute resolution platform ("ODR platform") under the link https://ec.europa.eu/consumers/odr. Our email address can be found at the top of the legal notice.

We are obligated to inform you about the existence of this ODR platform.

We are not willing or obligated to participate in any dispute resolution procedures of an a consumer arbitration board.

Still got questions?

Why use lytra over Customer Service software like Zendesk, Freshdesk, etc.?

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You don’t have to choose between lytra and your current Customer Service platform; you can use both! While most Customer Service tools focus on organizing multichannel customer input as tickets, lytra integrates all your third-party tools into a single frontend for Customer Service. If you prefer using your own ticket system instead of ours, it's still worth using lytra as Add-In.

Does lytra have an API?

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Yes, besides many interfaces to different IT tools such as ERP, CRM, collaboration tools or cloud drives, lytra has an API to connect your own databases and IT systems. Please contact us for more details.

What happens to my data and are you GDPR-compliant?

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lytra guarantees that all services are hosted on servers within the EU, fully compliant with GDPR and certified by ISO 27001. Your data is encrypted at all times using industry-standard protocols such as TLS and is never used for training our AI models. Furthermore, additional protection is ensured through security measures like two-factor authentication (2FA) and dynamic, context-aware data access policies.