Automate technical support
Every service case answered. In seconds. Without searching.
lytra understands your customers' requests, whether the email contains a clear machine number or only a vague problem description. Our AI develops the right solution strategy and has the answer for your customers ready to go.
Understand what your customers need
Our AI understands your customers' problems and requests, whether the email contains clear machine numbers or only vague descriptions. To do this, lytra uses all the information you have stored about your customers across a wide range of data sources.
Find a solution — fully automated
lytra develops an individually tailored, effective solution for every service case. To do this, our AI understands your entire knowledge base and the connections between technical documents, diagrams, images, and past service cases. The result is a clear recommended course of action, not a generic text suggestion.
The right answer, in seconds
lytra generates response suggestions in real time so you can help your customers with just one click. These are based 100% on your own knowledge, are free of hallucinations, and are written automatically in your customers' language. Every statement is linked to its source.
Service analytics
Our AI analyzes the connections between your customers' requests, identifies underlying weaknesses in your products, and presents these — along with trends across all requests — in a clear overview.
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Ready to reposition your service?
Let's find out together how lytra can work in your service process.