The Customer Service Hub that integrates all information, documents, and data into a single platform.

lytra creates a digital twin of your IT landscape to provide your Customer Service with knowledge, documents & data.

‍Let your Customer Service employees focus on what matters most - the customer.

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Screenshot of the AI assistant of lytra's Customer Service Hub.
Screenshot of the problem pooling feature of lytra's Customer Service Hub.
Screenshot of the ticket and chat view of lytra's Customer Service Hub.
Learn more about use cases tailor-made for your industry
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Contact Center
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Manufacturing
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Energy & Utilities

The following pain points sound familiar?

Customer Service employees often struggle to deliver high-quality responses, short response times, and high customer satisfaction due to three main reasons.

Complex tasks for Customer Service employees
Your Customer Service employees often juggle dozens of tasks at once—handling complaints, managing returns, troubleshooting, etc. One slip can mean disaster, leaving customers unhappy and having negative impact on future revenue. Furthermore, complex tasks are the main reason for lengthy training periods.
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Scattered IT tools & sources of information
Picture this: You’re solving a customer issue, but first, you need to log into five different platforms. One has order data, another has communication history, a third manages returns... and don’t forget the separate communication tool! Is this how a good work environment looks like?
Shortage of skilled workers
Finding skilled Customer Service professionals often feels like searching for unicorns. Image having a Customer Service Hub that supports your existing team in a way that there is no need for hiring new colleagues!
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We solve them for you!

Our Customer Service Hub supports your employees in real-time. We use AI to identify customer problems and deliver solutions, documents and relevant data, even for the most complex product and service portfolios.

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KNOWLEDGE
Context-based knowledge suggestions through Agent Copilot
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ACCESSIBILITY
Access to all relevant documents from various information sources & IT tools
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ONE TOOL
Automated read and write access to linked IT tools without leaving the UI
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TRANSLATION
Overcoming language barriers through real-time translation

All features of lytra's Customer Service Hub

Everything you'd expect from a Customer Service software. What sets us apart? We unify fragmented system landscapes into a single, user-friendly Customer Service frontend.

Different communication channels providing information about the same problem.
Problem Pooling
Detect recurring issues and the underlying structural problems.
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Plug-and-Play Workflows
Automated creation of workflows to map and execute processes for problem resolution or escalation.
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Agent Copilot
Instant knowledge access, pre-formulated responses, and faster, more consistent replies.
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Contextual Customer History
Context-based summary of relevant customer interactions, service cases, and solutions.
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Automated Wrap-Up
Transcription, summarization, and updating of relevant customer data in the CRM.
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After Sales Assistant
Increase your revenue by offering personalized after sales services to your customers.
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Smart Ticket Priority
Based on criteria such as customer relevance, problem urgency, sentiment, and customer feelings.
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Live Translation
Bidirectional translation of customer inquiries and customer service responses.
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Why choose lytra?

Deep integration into your IT tools allows us to understand your products and services better than your best employee. Don't believe us? Book a demo and let us convince you.

Everything in one tool
lytra is the first Customer Service Hub that integrates all third-party tools into a single platform. Stop endless search for knowledge and information. Faster problem identification and resolution. Shorter response times and higher CSAT.
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Context-based knowledge suggestions
Agent Copilot provides immediate access to knowledge, data, and information from linked information sources and IT systems.
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Automated read and write access
No need to switch between different tools. lytra detects if a ticket requires data in third-party systems to be changed and executes the workflow automatically.
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Get onboarded in three simple steps

With our experience and many plug-and-play interfaces to your IT tools such as ERP, CRM, collaboration tools or cloud drives, the future 0f your Customer Service is right around the corner.

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STEP 1
Process mapping
Tell us about your pain points and we'll find out the use cases for lytra.
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STEP 2
Implementation
Sit back and relax while we connect lytra to your tools and databases.
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STEP 3
In operation
Ready, set, go! Implementation done, staff trained? Then let's go live.

Time travel to the future of your Customer Service

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Schedule your non-binding 15 min. call
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Get answers to all your questions
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Learn how lytra improves your customer satisfaction & productivity
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Data protection and IT security are our top priorities

lytra ensures all services are hosted on GDPR-compliant, ISO 27001 certified, high-security servers within the EU. Your data is always encrypted using industry-standard protocols like TLS and never used to train our AI models. Additional security is provided by robust security mechanisms like 2FA and dynamic, context-aware data access policies.
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Full integration of your IT systems

lytra is the first Customer Service Hub that integrates all third-party tools into a single platform. Besides plug-and-play interfaces to different IT tools such as ERP, CRM, collaboration tools or cloud drives, lytra has an API to connect your own databases and IT systems.

Your system is not included? We also develop customized interfaces for your IT systems!
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Conversation gateways
An overview of third party tools serving as conversation gateways, for which lytra has developed a plug-and-play interface.
Information & data sources
An overview of third party tools serving as information and data sources, for which lytra has developed a plug-and-play interface.